Requirement and document control
Client requirements, drawings, specifications and changes are reviewed, confirmed and controlled before the work is set out.
Our Approach
Quality built into every project
Core Civil & Mining Services Pty Ltd delivers civil construction works including earthworks, road and pavement construction, drainage, concrete works, bulk material handling and mine site civil works, together with plant hire, labour supply and project management services. Our approach is to understand the requirement before we start and verify the work as we go.
Quality Policy
We build to specification, on program and without rework by confirming requirements, resourcing the work properly and verifying quality at every stage of delivery.
Our operating principle
Quality is not an inspection performed at the end of a job; it is the result of understanding the requirement before work starts.
Our controls are built into planning, mobilisation, daily supervision, verification and project close-out.
Every person working for or on behalf of Core is responsible for the quality of their own work and has the authority to stop work where a requirement cannot be met.
Our Commitments
Building quality through accountable delivery
Core is committed to understanding every requirement, building to the current specification, verifying performance and continually improving the way work is delivered.
Quality is a shared responsibility across the project team. Requirements, risks and evidence are managed progressively so that the completed work is safe, compliant and ready for handover.
- Understand client, statutory and regulatory requirements before work is accepted, with changes agreed in writing before construction.
- Build to the contract, drawings, specifications and applicable Australian Standards using only current issued documents.
- Use Inspection and Test Plans to define hold points, witness points and test frequencies, releasing hold points before work proceeds.
- Measure accurately using calibrated and verified equipment, with external testing performed by NATA-accredited laboratories.
- Resource the work with competent, licensed and inducted personnel, maintained plant and conforming materials from evaluated suppliers.
Quality Before Construction
Practical verification at every stage
Our quality controls are designed around the activities and evidence required for earthworks, roads, pavements, drainage, concrete, bulk materials and mine site civil works.
Inspection and testing
Inspection and Test Plans establish verification points, test frequencies and release requirements for each activity.
Accurate measurement
Survey and test equipment is calibrated and verified against traceable standards, with competent external testing where required.
Defect and corrective action
Non-conforming work is contained, reported, rectified and investigated so that corrective action prevents repeat failures.
Complete Records
Evidence that supports confident handover
- Compile lot records, test results, as-built information and conformance documentation progressively throughout delivery.
- Listen to clients by recording, investigating and responding to feedback and complaints.
- Use client feedback and project evidence as formal inputs to Management Review and improvement planning.
Continual Improvement
Learning from every project
- Set measurable quality objectives and monitor performance against them at Management Review.
- Monitor the effectiveness of the Integrated Management System through internal audit and performance evaluation.
- Apply improvement actions so that lessons learned strengthen future project delivery.
Implementation, review and continual improvement
This policy applies to every person who works for or on behalf of Core, including employees, labour hire personnel and subcontractors. It is implemented through the Integrated Management System Manual (MAN-01), the eleven IMS processes and the Quality / Project Management Plan (PLN-01).
- Approved by the Owners / Directors and issued under ISO 9001:2015 Clause 5.2.
- Displayed at the registered office and at every project site.
- Reviewed at least annually at Management Review and whenever activities, structure or legal obligations significantly change.
- Communicated to workers at induction and to external providers at engagement.
Core owns its defects, responds to client feedback and continually improves the effectiveness of its Integrated Management System.
Document control: Core Civil & Mining Services Pty Ltd | POL-01 | Rev 0 | 20 August 2026. Uncontrolled when printed - verify revision status against the Master Document Register (FOR-03) before use.